Consumers represent Ghana at Global Social Responsibility Confab

Copenhagen, May 18, 2010. The Consumer Partnership-Ghana- Proceedings of the 8th Plenary of the evolving International Guidance Standard on Social Responsibility (SR), ISO 26000, opened on Monday 15th May in Copenhagen with Ghana represented by Jean Lukaz, a consumer representative from The Consumer Partnership-Ghana. Ghana’s participation was facilitated by the Ghana Standards Board (GSB), which is the official representative of Ghana at the International Organization for Standardization (ISO) and ISO.

In January 2005, a Working Group was established within ISO, to develop an International Standard providing guidelines for Social Responsibility (SR). The objective was to produce a guidance document, written in plain language that is understandable and usable by non-specialists, and not a specification document intended for third party certification.

Relating the ISO 26000 guidance standard to the Ghana Business code Mr Lukaz commented that ISO 26000 covers more ground including consumer issues than the Ghana Business code, which is based in its entirety on the UN Global Compact.
Social responsibility has been dealt with extensively in the document to cover the seven core subjects of organizational governance, human rights, labour practices, the environment, fair operating practices, consumer issues, and community involvement and development.

Speaking on the relevance of the development of the guidance standard on SR, Jean Lukaz said, ‘the final document is intended to add value to, and not replace, existing inter-governmental agreements with relevance to social responsibility, such as the United Nations Universal Declaration of Human Rights, and those adopted by the International Labour Organization (ILO) and that the standard should be usable for organizations of all sizes, in countries at every stage of development.’

He added that Corporate Social Responsibility (CSR) has grown beyond traditional corporate philanthropy and sponsorships, and that it is about time industry in Ghana developed a strategic and integrated approach to CSR. Mr Lukaz emphasized that it would be more relevant for Ghana Club 100 to be using reporting on [C]SR in company annual reports as a criteria for selection.

At GSB a National Mirror Committee was formed comprising 6 key stakeholders from industry, government, labour, consumers, non-governmental organizations (NGOs) and service, support, research and others (SSRO) as required by ISO.

According to Jean Lukaz, Ghana’s participation in the final stage of the development of the guidance standard on Social Responsibility demonstrates the country’s commitment to creating an enabling business environment where not only the businesses are required to act responsibly but also consumers, communities, labour, civil society and government.

ISO 26000 will provide harmonized, globally relevant guidance based on international consensus among expert representatives of the main stakeholder groups and so encourage the implementation of social responsibility worldwide. The guidance in ISO 26000 draws on best practice developed by existing public and private sector SR initiatives and is intended to be useful to organizations large and small in both these sectors.

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Alata Samina: Soap or Drug?

By Jean Lukaz MIH

Reviews of certain local products by the Consumer Partnership (The COP) on the Ghanaian markets reveal a certain level of uncertainty regarding their classifications. This is particularly the case of plant-based products that are sometimes erroneously referred to as herbal products but actually have no herbal basis for that description after they lose their herbal properties after being processed. It is even more complicated when the labelling of such products contain claims as to their potency in treating certain medical conditions.

Alata samina has been the worst offender so far with many that have been exported to the US rejected and returned on the basis that Alata Samina is a drug and not soap based on the claims on the labels, and therefore the need to certify them in Ghana as drugs.

Even some of the ‘improved’ versions of Alata Samina have the pharmaceutical plus sign on the labels and many are questionning to what extent some of these claims can be considered deceptive, given the local acceptance of Alata Samina as having medicinal properties.

Expert opinion from the Ghana Standards Board (GSB) indicate that Alata Samina can neither be referred to as ‘Herbal Soap’ as the initial herbal ingredients lose their herbal properties after the processing and the final product is just ordinary local soap that can neither be considered medicinal by technical standards, otherwise it has to be proven so and certified as a drug by the Food and Drugs Board (FDB) too.

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Black Plastic, the Devil and Consumer Issues

By Jean Lukaz MIH

At a recent consumer meeting of The Consumer Partnership (The COP), issues were raised concerning the colour black being used in the production of plastic bags, bowls, buckets, etc and their implications as to the quality of the materials used and also issues not necessarilly technical but regarding the spiritual connotations of the colour black. It must be noted that black plastics are usually the product of recycled waste and by implication all black plasticware must not be used for food storage, food production, food transfer or food consumption.
Black plastic bags in Ghana are usually referred to as “Ewiase ye sum” meaning ‘It’s a dark world’ and connoting all that is concealed by the colour black and by implication inside the bag.

Technically, test reports from the Ghana Standards Board (GSB) indicate that the testing laboratory automatically does not check for the quality of black platic bags, black plastic bowls, black plastic buckets and black plastic waste bins [now being used by Ghanaian consumers to store water] in relation to their use for food for human consumption unless the description of the product categorically indicates that they are going to be used for food storage, food preparation, food transfer or food consumption purposes. This is because they are by default not meant to be used for food purposes.

What then happens to consumer misuse as is the prevalent situation in Ghana? You guess!

Black plastic cutlery and plates have been discovered in some of the so called high class stores such as Koala at Osu and even National Security has picked up on the emerging issue of the Black Plastic Menace in Ghana made in China and Ghana being sold in these shops. It is even worse in the open marketplaces where the majority of illiterate and ignorant Ghanaian consumers patronise these products to the risk of their health and safety.

Some factories in the Accra industrial area are being reported to be recycling plastic from e-waste, car batteries and other toxic components in the manufacture of these black plastic cutlery, plates, bowls, buckets and bins/water containers and concealing the pigmentation with black dyes.
Expert opinion from the GSB also refers to the use of other colours apart from black in dyeing toxic recycled plastics. The dangers are worse when hot food is kept in these placticware as it catalyses the migration of toxins from the plasticware into the food that has the likelihood of causing cancer.

…And what has black plasticware got to do with the devil? You decide!
Are we safe?

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Stop Confusing Ghanaian Consumers!

Consumer alerts issued recently by the Food and Drugs Board (FDB) in respect of some identified fake medicines in the marketplace has been deemed inappropriate and confusing by the Consumer Partnership (The COP), a consumer protection organization in Ghana.

With the majority of Ghanaian consumers being illiterate and the literate folks not savvy enough to read the labels on products and moreso expiry dates and batch codes, the FDB alert on March 12, 2010, cited the names of the products as Cipro-Dor (Ciprofloxacin Hydrochloride) and Clavu-Dor (Amoxicilin 500mg and Cluvulanic Acid 125mg) the name of the manufacturers. There were no images of the products empahsizing the details Ghanaian consumers should be looking out for when purchasing such products. Worst of all, mobile phone numbers were cited as hotlines.

Four days later, on March 16, 2010, the FDB comes out to clarify the previous alert that it was only related to a particular batch and not the entire range of the mentioned brands believing in the assumption that Ghanaian consumers understand batch coding. The Pharmacy Council has an obligation of rather alerting their members on pulling off the fake drugs off their shelves so they do not reach the hands of poor Ghanaian consumers who trust that pharmacists will only sell them wholesome medicines.

The work of regulatory agencies such as that of the FDB require huge budgets for Consumer Education (CE) and Product Alerts and government must take cognisance of this when approving their budgets.
The Consumer Partnership believes that consumer alerts of such nature should be accompanied by full colour photographs of the products in question on the front pages of national newspapers. It is an apology to have regulatory agencies such as the FDB to put out such alerts and cite expensive mobile phone numbers as hotlines instead of toll-free numbers and set up control points in the marketplace. The pharmacy council must have a self-regulatory mechanism for following up on such alerts.

In a related development, when the Ghana Standards Board (GSB) issued an alert on Tuesday, October 27 2009, on the presence of some brands of tomato paste on the Ghanaian market which contain starch and sugar but are branded as ‘Pure Tomato Paste’ in contravention to the GSB Standard for Tomato Paste, there ensued a week-long rebuttal by FDB and an institutional debate between the FDB and GSB on their mandates instead of embarking on consumer education regarding the brands on the market that were unsafe or did not meet the GSB Standard.

According to Jean Lukaz, a Consumer Advocate, consumers in Ghana are being taken for granted by the very institutions that have the mandate to protect them from unscrupulous business people in the marketplace. This, he said, is the result of very little, ineffective, misguided or no consumer education being carried out by these institutions. When consumer forums are organised by some of these institutions, they are elitist in nature and do not give the ordinary poor consumer a voice given the duration, atmosphere, language and location restrictions, he added.

Ghana Celebrates World Consumer Rights Day 2010

Consumer Protection is Government’s Duty!

Government has been urged to meet its obligations in the area of consumer protection both as a constitutional mandate and as required by UN guidelines on consumer protection for governments around the world. This statement was made by Jean Lukaz, Executive Director of the Consumer Partnership-Ghana and ISO Expert Trainer on Consumer Participation in Standardization, during a seminar held to mark World Consumer Rights Day (WCRD) 2010, which was hosted by the Ghana Standards Board (GSB) as part of its efforts at supporting consumer protection activities.

‘Ghanaian consumers must make a conscious effort at changing the culture of silence to adopt a culture of complaints’, he said. This enables businesses, government regulatory agencies and consumer protection organizations to respond effectively to rid out shoddy goods and services and thereby protect their rights, he added.

In his presentation, Mr Lukaz highlighted the fact that not only must consumers exercise their rights but also they should be aware of their responsibilities and the impact of their behaviour on business and government. He added that responsibilities always precede rights and that if Ghanaian consumers want their rights recognised, they must first exercise their responsibilities.

In an attempt to define consumer protection, he said Consumer Protection, thus, can be defined as:

‘the responsible ethical behaviour of consumers, producers or service providers in the respective buying and selling of goods or services and the effective control of the marketplace by the government through the enforcement of laws and regulations, the promotion of standards and the dissemination of consumer education.’ (The Consumer Partnership, 2009)

The best consumer protection is self-protection and consumers require consumer education to protect themselves in the market place. However, most consumer education efforts by governmernt agencies are ineffective because they are in English only and targeted at the literate population who read some key newspapers. This leaves about half the population uninformed and uneducated, he concluded.

Speaking on the theme for this year’s WCRD 2010 ‘Our money, Our rights’ as proposed by Consumers International, Mr Lukaz made reference to the fact that 80 percent of Ghanaians are financially illiterate and this amazingly includes educated folk. He urged that the Financial Services sector must adhere to codes outlined by the Partnership for Making Finance Work for Africa (MFW4A) and the UN Blue Book on Building Inclusive Financial Sectors for Development.

Jean Lukaz criticised the Consumer Movement in Ghana for not being established at grassroot level which has resulted in low levels of impatience and ‘demo-crazyness’. There seems to be more on advocacy than activism but cautioned that the Consumer Movement must desist from statements and activities that will create the perception that it is ‘anti-business’.

Also present were Consumer Protection Agency CEO, Mr Kofi Kapito, who led a discussion on the Ghanaian and quality consciousness and Mr Ken Appenteng of SPEED, who delivered a presentation on financial literacy in Ghana. Representatives from Consumer Focus, Lecturers and students from the University of Ghana Health Science Department were in attendance as well as members of the Public.

The Ghana Standards Board has been supporting consumer protection in Ghana as part of their international mandate from membership to the International Organization for Standardization (ISO) by encouraging consumer participation in standardization through the nomination of Consumer Representatives unto various Technical Committees and the participation of Consumer Organizations in ISO/COPOLCO (Consumer Policy Committee) activities. According to Mrs Adetola, Director of Standards, Jean Lukaz, a consumer representative on a Technical Committee, has been nominated to represent Ghana at the next ISO/COPOLCO Global Workshop on Social Responsibility in Copenhagen, Denmark from 15-21 May 2010.

Mrs Diana Amponsah further explained the activies of COPOLCO and how consumers participate in their activities in a presentation.

The Consumer Partnership-Ghana is advocating for access to stable, secure and fair financial services, which is important for consumers everywhere, not least in the context of the global financial crisis. Government policy makers have a duty to increase consumer information ( ‘truth in lending’ for example), invest in financial literacy initiatives (i.e., consumer education), insist that the retail financial industry take steps to protect consumers (self-regulatory codes of conduct, for example) and encourage the development of an independent regulatory oversight body responsible for monitoring, reviewing and taking complaints.

In a move to protecting Ghanaian consumers in Financial Services, the Bank of Ghana has established a new Investigation and Consumer Reporting Office (ICRO) within the Banking Supervision Department (BSD) as the financial industry watchdog office of the Bank of Ghana (BOG), with responsibility for protecting consumers of financial products/services and educating them on their rights and responsibilities. While this effort is laudable, the Consumer Partnership believes that government should be moving more towards state sponsorship of regulation instead of state provision since this prevents duplication of mandates as is the case of this new ICRO within the Bank of Ghana that is working with the same mission, laws and regulations.

Generator safety: Deaths from CO poisoning on the rise

Deaths from carbon monoxide poisoning associated with the use of portable generators are increasing, according to new information released by the Consumer Product Safety Commission.

There were 85 carbon monoxide poisoning deaths attributed to the use of generators in 2006, the year covered in the latest CPSC study. The estimated number of generator-related CO fatalities doubled in 2005 and 2006 from the two prior years, with a combined estimate of 182 fatalities in 2005 and 2006 compared to an estimated 92 in 2003 and 2004, the agency reported. One reason for the sharp spike in 2005 was likely a high number of severe weather events that caused widespread power outages, including hurricanes Katrina and Rita.

Non-weather related CO fatalities associated with generator use are also on the rise—by 53 percent from 2004 to 2005, and another 41 percent from 2005 to 2006. In contrast to 2005, the busiest hurricane season since records have been kept, there were no hurricanes that made landfall in the U.S. in 2006.

Recently, Underwriters Laboratories asked us to help get the word out on generator safety and to call attention to its first standard for portable generators, which took effect in March. The standard—UL 2201—addresses hazards associated with the typical use of generators, primarily those related to CO poisoning.

According to UL, the new performance requirements facilitate safe outdoor use of UL-listed portable generators during storms or poor weather conditions, as well as provide clear usage labels for consumers to help reduce the known risks of CO poisoning and electrocution.

Here are some tips on generator safety that our readers have found helpful..

• Never operate a generator indoors or in any enclosed or partially enclosed area—even if you think you can adequately ventilate the space.
• Keep generators away from windows, doors, air conditioners, and vents where gases can enter the house. Outside, always be conscious of where the exhaust gas is moving, and stay out of its path.
• Maintain working carbon-monoxide detectors throughout your home.
• Properly store and handle the gasoline. Never refuel the generator while it's running; stop the engine and allow it to cool first.
• Store gasoline safely. Keep it outside in a cool place away from the house or a heat source. Treat gas with a stabilizer (about $5 to treat 25 gallons) to preserve it for up to a year. And dispose of old fuel by using it in mowers and other outdoor equipment.
• Be sure the generator is properly grounded, and use extreme caution around wet electrical cords. Use a portable GFCI device with extension cords whenever you use your generator.
• Never connect a generator directly to a home's wiring. If the generator is used to power home circuits, always use a properly installed transfer switch (about $600 installed).
• Keep connections safe. For small generators, use extension cords rated for the wattage they're carrying.

For more information see our most recent report on generators including Ratings and recommendations.

http://www.cpsc.gov/cpscpub/pubs/portgen.html

Portable Generator Hazards

Consumer Product Safety Commission Safety Alert

Portable generators are useful when temporary or remote electric power is needed, but they also can be hazardous. The primary hazards to avoid when using a generator are carbon monoxide (CO) poisoning from the toxic engine exhaust, electric shock or electrocution, fire and burns.

Every year, people die in incidents related to portable generator use. Most of the incidents associated with portable generators reported to CPSC involve CO poisoning from generators used indoors or in partially-enclosed spaces.

Carbon Monoxide Hazards

When used in a confined space, generators can produce high levels of CO within minutes. When you use a portable generator, remember that you cannot see or smell CO. Even if you do not smell exhaust fumes, you may still be exposed to CO.

Danger labels are required on all portable generators manufactured or imported on or after May 14, 2007.

If you start to feel sick, dizzy, or weak while using a generator, get to fresh air RIGHT AWAY. DO NOT DELAY. The CO from generators can rapidly kill you.

Follow these safety tips to protect against CO poisoning.

• NEVER use a generator inside homes, garages, crawlspaces, sheds, or similar areas, even when using fans or opening doors and windows for ventilation. Deadly levels of carbon monoxide can quickly build up in these areas and can linger for hours, even after the generator has shut off.

• Follow the instructions that come with your generator. Locate the unit outdoors and far from doors, windows, and vents that could allow CO to come indoors.

• Install battery-operated CO alarms or plug-in CO alarms with battery back-up in your home, according to the manufacturer’s instructions. CO alarms should be certified to the requirements of the latest safety standards (UL 2034, IAS 6-96, or CSA 6.19.01). Test batteries monthly.

To avoid CO poisoning when using generators:

• Never run generators indoors, including garages, basements, crawlspaces and sheds.
• Get to fresh air right away if you start to feel dizzy or weak.

Electrical Hazards

• Generators pose a risk of shock and electrocution, especially if they are operated in wet conditions. If you must use a generator when it is wet outside, protect the generator from moisture to help avoid the shock/electrocution hazard, but do so without operating the generator indoors or near openings to any building that can be occupied in order to help avoid the CO hazard. Operate the generator under an open, canopy-like structure on a dry surface where water cannot reach it or puddle or drain under it. Dry your hands, if wet, before touching the generator.

• Connect appliances to the generator using heavy-duty extension cords that are specifically designed for outdoor use. Make sure the wattage rating for each cord exceeds the total wattage of all appliances connected to it. Use extension cords that are long enough to allow the generator to be placed outdoors and far away from windows, doors and vents to the home or to other structures that could be occupied. Check that the entire length of each cord is free of cuts or tears and that the plug has all three prongs. Protect the cord from getting pinched or crushed if it passes through a window or doorway.

• NEVER try to power the house wiring by plugging the generator into a wall outlet, a practice known as “backfeeding.” This is extremely dangerous and presents an electrocution risk to utility workers and neighbors served by the same utility transformer. It also bypasses some of the built-in household circuit protection devices.

Fire Hazards

• Never store fuel for your generator in the home. Gasoline, propane, kerosene, and other flammable liquids should be stored outside of living areas in properly-labeled, non-glass safety containers. Do not store them near a fuel-burning appliance, such as a natural gas water heater in a garage.

• Before refueling the generator, turn it off and let it cool down. Gasoline spilled on hot engine parts could ignite.

5123/0407

http://www.cpsc.gov/cpscpub/pubs/portgen.html